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Tài liệu học tập

(15/04/2026 09:06:00 AM)

TELEPHONING EXPRESSIONS

There are some expressions that you can use to make a phone call with someone:

I/ BEGINNING A CALL

  •  I’d like to speak to Mr. A, please.
  •  Just a moment. I will connect you…..You’re through now.
  •  Mr. A speaking.

II/ CHECKING INFORMATION

  • Did you get my e-mail?
  • It’s right here in front of me.
  • I thought It would be quicker to phone than send you another message. I want to run through some of the arrangement for Tuesday…..

III/ ASKING THE CALLER TO HOLD

  • Sorry to keep you waiting so long. Could you hold on a little longer? The network is very slow today.
  • How long do you think it is going to take to find the information?
  • I won’t be long now. Right. Here we are. The figures you need are…

IV/ASKING THE CALLER TO LEAVE THE MESSAGE

  • I’M trying to get hold of someone in your sales department. Are you having problems with your phone systems? I was cut off earlier and now there is no reply .
  • I’ll try the number for you. I’m afraid there’s no reply from the department. They must be at lunch. Would you like to leave a message. I’ll get someone to call you when they get back.

V/ MAKE SURE YOU UNDERSTAND

  • Can I speak to Mr. A? I understand that she is looking after Sales while Mr. B in on parental leave.
  • I am afraid she is not here at the moment. Can I take a message to her?
  • Could you say that Mr. B called and ask her to call me back?
  • Can you spell your name?
  • I will pass on the message.

V/ ENDING A CALL

  • Have we covered everything?
  • You just need to let me know when you can send the report.
  • I will send you a message when I get back to the office. Any way. Thanks for calling.
  • No problem. I will wait to hear from you.